Letycia Garcés | Partner at Solutoria

Practice areas

Service and complaints
Both sides of a complaint: what the authority looks for when it arrives, and how to set up an operation so it doesn't.
- Head of public services for banks and financial institutions at the financial regulator.
- Customer service leadership roles in banking, insurance and pensions.
Processes and operations
Redesign of service, collections and payment processes with Lean, process mapping and automation.
- Collections and payments leadership roles in pensions and insurance.
- Process maps under the ISO TC 176 guidance and modeling in Bizagi Modeler.
Corporate sustainability
Helping companies measure and manage their impact on nature as part of their business strategy.
- Consultant to the Business Action Plan for Biodiversity, led by Acción Empresas and Chile's Ministry of the Environment.
- Participant in the plan's multi-stakeholder roundtable, with the public sector, companies, academia and civil society.

19 years in the financial industry, first inside companies and then at the regulator. That experience underpins the current work at Solutoria.

Pensions and insurance

Head of collections, payments and customer service teams.
Banking

Head of customer service.
Financial regulator

Head of public services for banks and financial institutions.
Solutoria Today

Partner. Consulting and software for financial services companies.